Grace finds what Martin had promised...
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By looking at Martin's history Grace finds the original pricing agreement straight away.
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Grace looks at the history and can see everything that Martin has done, the dates and projects. She clicks the attachment link and the document that she received from Martin opens straight away. The document confirms that the prices are guaranteed not to change.
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Grace also spots notes she made during a phone conversation with Martin where he verbally agreed that no price increases would happen.
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For the second time Grace smiles to herself and feels a growing confidence to tackle the holiday company head on.
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"I used to hate confronting businesses..."
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thinks Grace
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"...but now it's feels like good sport."
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