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| Bluebase - Pictures of Bluebase - A day with Grace...
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Grace picks up the phone...
| With in 2 minutes Grace explains how she has details of all documents and telephone conversations, and that the price increase was contradictory to what had been previously agreed.
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Martin is a bit overwhelmed and agrees with no hesitation to waive the price increase.
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| Of course Grace writes a brief note about the phone call. She has learned from experience that to take only a few seconds doing so can make a big difference later on.
| "Result!"
| shouts Grace out loud.
| "Grace 1, big company nil."
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